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Privacy Policy

Privacy Policy

Last updated: 8 October 2026

Jacque Opie is committed to protecting your privacy and treating your personal information with care, respect and confidentiality.

This Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit jacqueopie.com.au, download resources, subscribe to emails, make an enquiry or book a consultation through this website.

I handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a member of the Australian Counselling Association (ACA), I also practise in accordance with the ACA Code of Ethics and Practice, including its requirements relating to privacy, confidentiality and secure record keeping.

This policy relates primarily to information collected through this website. If you become a counselling client, additional information about confidentiality, counselling records, informed consent and the limits of confidentiality will be provided separately as part of the counselling process.

1. What Personal Information I May Collect

Depending on how you use this website, I may collect information including:

  • your name;

  • email address;

  • telephone number;

  • information you provide when making an enquiry;

  • information required to arrange or manage an introductory call or appointment;

  • your preferences regarding counselling or coaching services;

  • your email subscription and marketing preferences;

  • information you provide when downloading a free resource;

  • transaction or purchase information if you purchase a service or digital resource through the website; and

  • technical information generated when you use the website, such as your IP address, browser or device information and website usage information.

I aim to collect only the information reasonably necessary for the purpose for which you are interacting with me.

2. Sensitive and Health Information

Because this website relates to counselling services, information you choose to provide in an enquiry may sometimes include personal or sensitive information about your relationship, wellbeing or circumstances.

Please avoid providing detailed clinical, health, trauma or highly sensitive information through general website forms unless it is necessary for your enquiry.

If you voluntarily provide sensitive or health information, I will handle it with additional care and only use it for the purpose for which it was provided, with your consent, or where otherwise permitted or required by law.

Detailed counselling information and clinical records are not intended to be managed through the general marketing functions of this website.

3. How I Collect Information

Personal information may be collected when you:

  • complete a contact or enquiry form;

  • subscribe to receive articles or relationship resources;

  • request or download a free resource;

  • book an introductory conversation or other appointment;

  • purchase a product or service;

  • communicate with me by email following an interaction with the website; or

  • otherwise provide information directly to me.

Some technical information may also be collected automatically by Wix and related technologies when you visit the website.

4. How I Use Your Information

I may use your personal information to:

  • respond to your enquiry;

  • provide information or resources you have requested;

  • arrange and manage bookings;

  • communicate with you about an introductory conversation or service you have requested;

  • provide purchased digital products or services;

  • administer this website;

  • maintain appropriate business records;

  • improve the website and understand how it is being used;

  • protect the security and integrity of the website;

  • comply with legal, regulatory and professional obligations; and

  • send relationship articles, resources or other marketing communications where you have consented to receive them.

I do not use counselling or health information for direct marketing unless you have specifically agreed to receive marketing communications.

5. Email Subscriptions and Marketing

You will only be added to my marketing email list where you have provided the appropriate consent.

For example, you may choose to subscribe to receive relationship articles, resources or The Couples Reconnection Guide.

Booking an introductory call, submitting a counselling enquiry or becoming a counselling client does not automatically mean that you have agreed to receive marketing emails.

Marketing emails will identify Jacque Opie as the sender and will contain an option allowing you to unsubscribe.

You can withdraw your consent at any time by:

Withdrawing from marketing communications will not prevent me from contacting you where necessary in relation to an enquiry, booking or service you have requested.

6. Website Hosting and Third-Party Service Providers

This website is hosted on the Wix.com platform.

Wix provides website hosting and may also provide functionality including website forms, contact management, email subscriptions, automations, booking functions and other services used on this website.

Personal information may therefore be processed or stored by Wix and by service providers that are reasonably necessary to operate the website or provide a service you have requested.

Other service providers may include, where applicable:

  • appointment or calendar providers;

  • email communication providers;

  • payment processors;

  • information technology providers; and

  • professional advisers where reasonably necessary.

I do not sell your personal information to advertisers or other organisations.

I will only disclose personal information where reasonably necessary for the purposes described in this policy, where you have consented, or where disclosure is required or authorised by law.

7. Overseas Processing and Storage

Because Wix is an international technology provider, information collected through this website may be processed or stored outside Australia.

Wix currently states that personal information may be stored in data centres in the United States and Ireland, and may also be processed by Wix entities and service providers in Israel and other countries.

Other technology providers used in connection with the website may also process information in overseas locations.

I take reasonable steps when selecting and using service providers to ensure that personal information is handled appropriately.

8. Cookies and Website Technology

This website uses cookies and similar technologies associated with the Wix platform.

Cookies are small pieces of information that can help a website operate correctly, remember preferences, maintain security and provide information about how the website is being used.

Some cookies are necessary for the website to function.

Depending on the features and analytics tools enabled on the website, other cookies or similar technologies may also collect information about website usage.

You can control or restrict cookies through your browser settings and, where provided, through the website's cookie preferences.

I will review this policy if additional analytics, advertising or tracking technologies are introduced.

9. Security

I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

This includes using appropriate password protection, access controls and reputable technology providers.

Wix also uses security measures designed to protect information stored and transmitted through its platform.

However, no internet-based service can guarantee absolute security. You should therefore avoid sending highly sensitive information through standard website forms or email unless necessary.

10. Accessing or Correcting Your Personal Information

You may ask me to provide access to personal information I hold about you or request that inaccurate information be corrected.

Requests can be sent to:

Jacque Opie
Email: info@jacqueopie.com.au

I may need to verify your identity before providing access to personal information.

I will respond to requests within a reasonable period and in accordance with applicable privacy law.

There may be limited circumstances in which access cannot be provided. If this occurs, I will explain the reason where required by law.

11. Anonymous or Pseudonymous Use

You may browse the general content of this website without identifying yourself.

Where practical, you may also make a general enquiry without providing unnecessary identifying information.

However, your identity and contact information may be required where it is reasonably necessary to arrange an appointment, provide a requested service, process a transaction or establish a professional counselling relationship.

12. Retention of Website Information

I retain personal information only for as long as it is reasonably required for the purpose for which it was collected or as required by applicable legal, professional or business record-keeping obligations.

Where personal information is no longer required, reasonable steps will be taken to delete or de-identify it where appropriate.

Counselling records are subject to separate professional, legal and ethical record-keeping requirements and are not governed solely by the website marketing processes described in this policy.

13. Links to Other Websites

This website may contain links to external websites or services.

I am not responsible for the privacy practices or content of external websites. You should review the privacy policy of any third-party site before providing personal information.

14. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact me first so I have an opportunity to address it.

Jacque Opie
Email: info@jacqueopie.com.au
Website: jacqueopie.com.au

I will review your concern and respond within a reasonable period.

If you are not satisfied with my response, you may also contact the Office of the Australian Information Commissioner (OAIC) regarding your privacy rights.

Where a concern relates to my professional conduct as an Australian Counselling Association member, the ACA also maintains a professional complaints process.

15. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to this website, the services I provide, technology providers or applicable legal and professional requirements.

The current version will always be published on this website and will show the date it was last updated.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Jacque Opie
Relationship Counsellor
Email: info@jacqueopie.com.au
Website: jacqueopie.com.au

Last updated: 8 October 2026

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